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Ad automation software can bring wonderful advantages to in-house marketers; time savings, scaling capabilities and easy analysis of data, both high-level and in-depth, are just the beginning. As a campaign strategy, Website Custom Audiences unite all three of these benefits. With WCAs, you only need to sync customer behavior on your site with your Facebook account once; the data will continue to feed as you receive new visitors. You don’t need to stop there, either — once your best customers have been identified, you can scale using Lookalike Audiences, which Facebook will refresh every seven days. Lastly, you will be able to see impressions, CTRs, purchases, and spend all in one screen, and easily share reporting with team members.
In the Spring, an online retailer launched an in-house WCA campaign accompanied by Lookalike Audiences to expand their reach and user base, driving a combined total of over 27 million impressions across desktop and mobile — and counting.
An eCommerce company focused on women’s fashion set out to increase their rate of user acquisition and identify high-value customers.
The retailer used a pixel to tie its site traffic to Facebook’s Website Custom Audiences feature, then focused on increasing reach with Lookalike Audiences.
After struggling with narrow reach through Custom Audiences and Interest targeting, the eCommerce company was able to scale reach and automatically refresh their data through WCAs, which breathed new life into their user acquisition campaign. Alongside Website Custom Audiences, the retailer was also able to update its Lookalike lists without any maintenance.
Tying WCAs to the new arrivals page allowed the online retailer’s in-house team to be worry-free about keeping the products featured in the campaign seasonally appropriate, as the content that they posted to the site was already optimized to answer seasonal demand. Dresses, shoes and jumpsuits were top performers in terms of yield; the highest CTR (3%) came from desktop, justifying spend of 16X more on desktop than mobile. The retailer was also rewarded by experimenting with creative; the multi-shot model images were a success!
Running their user acquisition campaign in-house means that the eCommerce company’s marketing team has immediate access to all this data, as well as valuable metrics around CTRs, average order value, repeat business and social shares. Owning this information will help the online retailer continue to respond and optimize to customer behavior in future campaigns.