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Last updated: May 24, 2018
At Nanigans, Inc. (“Nanigans”, “the Company”, “us”), we take privacy issues seriously. The following is an outline of the ways in which we collect and use the personal information you provide on our web site www.nanigans.com and through the Nanigans Ad Automation Software (our “Services”). It also describes the choices available to you and the rights that you have regarding our use of your personal information and how you can access and update this information.
If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Policy.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Nanigans is a software company headquartered in Boston with offices in New York, San Francisco, London, and Singapore. The world’s most successful in-house marketing teams deliver relevant advertising to their ideal customers through Nanigans’ best-in-class software solution. Companies from across the globe rely on Nanigans’ software and consultative customer service to help them grow incremental revenue from their marketing efforts on Facebook, Instagram, Twitter, and online display networks.
We don’t collect data that people commonly understand to be personal, such as names, addresses, etc. However the concept of “personal data” under GDPR is a broad one.
If you are a Nanigans customer, Nanigans’ tracking solutions may gather first-party data on individuals. In the case of website pixels, a combination of unique user IDs, cookies, and IP addresses are used for attribution purposes. In situations where the Nanigans SDK is in place for mobile app integrations, unique user IDs and device / advertising IDs (IDFA, GDFA, Android ID) are collected for attribution purposes. Additionally, device specific user-agent and IP address data is carried by all network requests and collected along with the data listed above. The information that we do receive is generated from ‘clicks’ and/or impressions on our ads and enables us to best provide our customers with effective targeting and feedback.
Customer accounts with Nanigans are only available to advertisers. For these accounts, we hold user submitted information such as username and password in order to authenticate users and to contact users with relevant information having to do with their Nanigans accounts.
If you visit our website or receive our email newsletter, we may collect your contact information such as name, email address, mailing address, and phone number. We may use this information for internal purposes to send you a requested product, respond to your service requests, questions or concerns, administer your account, send you newsletters or catalogues in accordance with your marketing and communication preferences, and/or to improve our web site and marketing efforts.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes information that may be regarded as personal information in certain countries, such as internet protocol (IP) addresses, browser type, internet service provider (ISP), search terms, referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
If you choose to use our referral service to tell a performance marketer about our software, we will ask you for that person’s name and email address. We will automatically send that person a one-time email inviting him/her to visit the website. Nanigans stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Please, make sure that you only provide us with these contact details when you have that person’s permission to do so.
We may also disclose your personal information:
Nanigans acknowledges that you have the right to access your personal information. Upon request Nanigans will provide you with information about whether we hold any of your personal information. If customers wish to change their personal information (i.e. contact info, username, password) they should feel free to contact us at firstname.lastname@example.org.
If you are a customer that no longer desires our service, you may deactivate your account by emailing our Customer Support at email@example.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within 30 days.
If you are a resident of the European Economic Area, you have the following data protection rights:
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
There are two types of cookies: session cookies and persistent cookies. A session cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. Simply exiting your browser will remove all session cookies. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory.
We employ a software technology called Web Beacons (a.k.a. clear gifs) along with cookies. Web beacons are tiny graphics or scripts embedded in web pages, which are used to track information about the behavior of individual visitors, such as which products they browse over time. Web beacons cannot generally be disabled, but they rely on cookies to identify visitors.
We use session cookies for functions such as server load balancing and denial-of-service attack protection, and persistent cookies for login, analytics, and marketing. If you reject cookies, you may still use our site, but your ability to use some areas of our site may be limited. Our platform requires an authorized login and cannot operate without cookies.
Advertisers use our platform to reach prospective customers across a variety of web and social properties. Our platform utilizes cookies and beacons placed in their sites and apps to help them advertise more effectively. It places ‘analytical’ and ‘operational’ persistent cookies. Analytical cookies allow us to identify visitors and measure how they interact with our advertisers’ sites and advertisements. This helps us to improve the effectiveness of advertising by delivering personalized ads to the visitors who find them most relevant. Operational cookies contain no personal information and are support operations of the advertising system such as segment management and pixel forwarding. Our platform also facilitates the insertion of web beacons from publishers, who may also place cookies for advertising purposes.
If you choose not to receive the benefits of cookies, you may ‘opt-out‘ by clicking the following link: Opt-Out
For iOS 7 and 8 users
For iOS 6 Users
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by e-mailing us at firstname.lastname@example.org with “My Info” in the subject line of the e-mail or by contacting us using the contact details provided under the “Contacting Us” heading below. We will send you an e-mail to confirm your request. After we receive confirmation from you, we will correct or remove your information from all active databases.
If you would like more information about this practice and to know your choices please visit http://www.networkadvertising.org/managing/opt_out.asp
Individuals who seek access, or who seek to correct, amend, or delete inaccurate data that is collected through Nanigans’ Services, should contact Nanigans via the above links. If any of our customers request Nanigans remove data that the customer controls upon demand of a 3rd party, we will respond to their request within 30 days. Nanigans may transfer personal information to companies that help us provide our services. Transfers to subsequent third parties are covered by the service agreements with our customers.
If you are a member from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “Contacting us” heading below.
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country.
Our Standard Contractual Clauses can be provided on request. We have implemented similar appropriate safeguards with our third party service providers and partners and further details can be provided upon request.
Nanigans will retain both the information we collect directly and personal data we process through our customers for as long as needed to provide services to our customers. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
When we have no longer have legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We take the security of information that we collect very seriously and therefore implement appropriate technical and organizational measures in order to protect it. When you log into our Ad Automation Software, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at email@example.com.
Our Web site offers a publicly accessible blog. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog, contact us at firstname.lastname@example.org.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com.
Any questions, complaints or general comments should be directed to firstname.lastname@example.org.
You may also reach us at:
100 Summer Street, 31st Floor
Boston, MA 02110
For EEA Residents:
c/o WeWork, 1 Fore Street
London, EC2Y 5EJ.
For the purposes of EU data protection legislation, Nanigans, Inc. is the controller of your personal information.